FAQ
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How do you accept payment?
We accept secure online payments at checkout via credit/debit cards, Apple Pay, Google Pay, and PayPal.
Secure Point of Sale payment option coming soon!
E-transfer is also available—please email spjewelryco@outlook.com with the items you’d like to purchase along with your name, address, phone number, and shipping or delivery preference.
The total amount can then be e-transferred to spjewelryco@outlook.com
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Do you ship internationally?
Yes! We are thrilled to offer international shipping to customers worldwide. Shipping charges differ according to region. We us reputed courier companies such as DHL, FedEx and UPS.
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Where are you located?
We are a Canadian based small business, located in Cambridge, Ontario. Complete address details are provided to customers for appointments and local pick up.
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How do I make an appointment to visit your studio?
At this time, our shop is online only. Our in-home consultations are currently closed. Updates for upcoming appointments and information will be available via our instagram page: @spjewelryco.
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I placed my order. What's next?
You will receive an order confirmation via email.
Please allow for 48 hours for our team to process and handle your order. Once your order is dispatched to the shipper, we will provide you with updates via email.
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I changed my mind. How can I return an item?
All sales are final. We do not provide returns or exchanges at this time. For issues with your order, please contact us via email at: spjewelryco@outlook.com.
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I live in Ontario. How long does shipping take?
Shipping in the province of Ontario typically takes anywhere from 1-3 business days and can cost from $11-$20 depending on location. For delivery in the areas surrounding Cambridge and the GTA, please contact us for rates.
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I am interested in creating a custom piece. How can I do so?
While we pride ourselves on helping clients create unique and inspired pieces, it can be a meticulous experience that requires a lot of time and attention. We are not currently offering custom pieces at this time. We hope offer this service again in the future.
